Terms & Conditions
Last updated July 19, 2026
Effective Date: June 2025
Welcome to Tonni's website. These Terms & Conditions govern your access to and use of our website, products, and services. By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please discontinue the use of our website and services.
1. Eligibility
By using our website, you confirm that you have the legal capacity to enter into a binding agreement. If you are under the applicable age of majority, you may use this website only under the supervision of a parent or legal guardian.
2. Account Registration
You may be required to create an account to access certain features of the website.
You agree to:
Provide accurate, complete, and current information.
Keep your account credentials confidential.
Notify us immediately of any unauthorized use of your account.
Accept responsibility for all activities carried out through your account.
We reserve the right to suspend or terminate accounts that contain false information or are used in violation of these Terms.
3. Products and Availability
We strive to ensure that all product descriptions, specifications, images, and prices are accurate. However:
Product colors may vary depending on your device display.
Product packaging may differ from the images shown.
Certain products may have limited availability.
We reserve the right to discontinue any product without prior notice.
Product availability is subject to stock confirmation.
Listing a product on our website does not guarantee its availability.
4. Pricing
All prices displayed on the website are in Bangladeshi Taka (BDT) unless otherwise stated.
Although we make every effort to ensure pricing accuracy, errors may occasionally occur. If a pricing error is identified after an order is placed, we reserve the right to:
Correct the price,
Contact you for confirmation before processing the order, or
Cancel the order and issue a full refund if payment has already been received.
5. Orders
Submitting an order does not automatically constitute acceptance of the order.
We reserve the right to:
Verify order information.
Contact customers for confirmation.
Limit quantities purchased.
Refuse or cancel any order at our discretion, including orders suspected of fraud, abuse, or unauthorized activity.
If an order is cancelled after payment has been received, an appropriate refund will be processed.
6. Payments
We accept the payment methods displayed on our website.
Orders will generally be processed after payment authorization or confirmation, except for approved Cash on Delivery (COD) orders.
If payment cannot be successfully completed, we may cancel the order.
7. Shipping and Delivery
Estimated delivery times are provided for convenience only.
Delivery may be affected by:
Weather conditions
Public holidays
Courier delays
Remote delivery locations
Events beyond our reasonable control
Risk of loss or damage transfers to the customer upon successful delivery to the delivery address or authorized recipient.
Customers are responsible for providing accurate delivery information.
8. Order Inspection
Customers are encouraged to inspect their package immediately upon delivery.
If the package appears damaged, tampered with, or contains incorrect, missing, or defective items, customers should record a continuous unedited video while opening the sealed package, clearly showing the shipping label, unopened package, opening process, and contents.
This documentation helps us investigate and resolve claims more efficiently. Claims submitted without supporting evidence may require additional verification.
9. Returns, Refunds, and Exchanges
Our Return and Refund Policy forms an integral part of these Terms & Conditions.
Customers should review the policy before placing an order.
Returns, exchanges, and refunds are subject to the eligibility criteria stated in that policy.
10. Promotions and Discounts
Promotional offers, coupons, discount codes, vouchers, and campaigns:
May have expiry dates.
Cannot be combined unless expressly stated.
Are non-transferable.
Have no cash value.
May be modified or withdrawn at any time.
Any misuse of promotional offers may result in cancellation of the order or account restrictions.
11. Intellectual Property
All content on this website, including but not limited to:
Logos, Brand names, Product images, Website design, Graphics, Icons, Text, Videos, Software
is owned by or licensed to Tonni and is protected from unauthorized use.
No content may be copied, reproduced, modified, distributed, or commercially exploited without prior written permission.
12. Acceptable Use
You agree not to:
Use the website for unlawful purposes.
Attempt unauthorized access to our systems.
Upload malicious software or harmful code.
Interfere with website functionality.
Use automated tools to collect website data without permission.
Impersonate another person or organization.
Submit false, misleading, or fraudulent information.
Violation of these Terms may result in suspension or termination of access.
13. Customer Reviews
Customers may submit reviews and ratings based on genuine experiences.
We reserve the right to remove content that is:
False or misleading, Offensive or abusive, Defamatory, Spam
Infringing upon the rights of others, Unrelated to the purchased product or service
14. Limitation of Liability
To the fullest extent permitted by applicable requirements, Tonni shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of the website, products, or services.
Our total liability relating to any order shall not exceed the amount paid by the customer for that specific order.
Nothing in these Terms limits any rights or remedies that cannot be excluded.
15. Website Availability
We strive to keep our website available at all times.
However, we do not guarantee uninterrupted or error-free operation. We may suspend access temporarily for maintenance, upgrades, security, or technical reasons without prior notice.
16. Privacy
Your personal information is handled in accordance with our Privacy Statement. By using our website, you consent to the collection and use of your information as described in that statement.
17. Force Majeure
We shall not be responsible for delays or failures in performance resulting from events beyond our reasonable control, including natural disasters, strikes, internet outages, governmental actions, epidemics, pandemics, transportation disruptions, or other unforeseen circumstances.
18. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time.
Any changes become effective upon publication on our website. Continued use of the website after updates constitutes acceptance of the revised Terms.
19. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
20. Contact Information
For questions regarding these Terms & Conditions, please contact us: Link